1. Information Collection

We collect information to provide better services to our commercial and enterprise clients. The types of information we collect include:

1.1 Information You Provide

• Account Information: Name, business email address, phone number, company name, job title, and tax identification numbers (EIN/TIN) provided during registration or quote requests.
• Transaction Data: Billing address, shipping address, purchase history, PO numbers, and payment instrument details (processed securely via our payment gateway partners).
• Communication Data: Records of your interactions with our support team, including emails, chat logs, and call recordings for quality assurance.

1.2 Automated Data Collection

• Device & Usage Data: IP address, browser type, operating system, referral URLs, and interactions with our site (pages visited, time spent).
• Location Data: Approximate location derived from your IP address to calculate shipping rates and tax obligations.

2. Use of Information

We utilize collected data for legitimate business purposes, including:

• Order Fulfillment: Processing transactions, arranging freight shipping, and managing returns (RMA).
• Account Management: Verifying business identity for Net-30 terms and managing authorized users within your corporate account.
• Service Improvement: Analyzing usage trends to optimize our inventory and website performance.
• Marketing & Communication: Sending transactional notifications (order confirmations) and, with your consent, newsletters regarding new hardware or industry insights.
• Compliance: Adhering to legal obligations, such as tax reporting and export control regulations (NDAA/TAA compliance checks).

3. Information Sharing

Ztronyx does not sell your personal data. We share information only with third parties necessary to conduct business:

• Service Providers: Logistics partners (FedEx, UPS, Freight Carriers), payment processors (Stripe, PayPal), and cloud hosting providers.
• Manufacturer Partners: In cases of "Drop Ship" orders or warranty registration, necessary shipping details are shared directly with the manufacturer (e.g., Cisco, HPE).
• Legal Requirements: We may disclose information if required by law, subpoena, or to protect the rights and safety of Ztronyx and its users.

4. Data Security

We implement industry-standard security measures to protect your data:

• Encryption: All data transmitted between your browser and our servers is encrypted using Transport Layer Security (TLS) 1.2 or higher.
• PCI Compliance: We do not store raw credit card numbers. Payment data is tokenized and processed by PCI-DSS compliant providers.
• Access Control: Internal access to customer data is restricted to authorized personnel with a business need.

While we strive to use commercially acceptable means to protect your information, no method of transmission over the Internet is 100% secure.

5. Cookies & Tracking Technologies

We use cookies and similar technologies to enhance your experience:

• Essential Cookies: Required for the shopping cart and secure login functionality.
• Analytics Cookies: Help us understand how visitors interact with our site (e.g., Google Analytics).
• Functionality Cookies: Remember your preferences, such as region or language settings.

You can control cookie preferences through your browser settings, though disabling certain cookies may limit site functionality.

6. Your Rights

Depending on your jurisdiction (such as CCPA for California residents or GDPR for EU visitors), you may have specific rights regarding your personal data:

• Right to Access: Request a copy of the personal data we hold about you.
• Right to Correction: Request correction of inaccurate or incomplete data.
• Right to Deletion: Request deletion of your personal data, subject to data retention requirements for tax and legal purposes.
• Opt-Out: Unsubscribe from marketing communications at any time via the link in our emails.

7. Contact Us

If you have questions about this Privacy Policy or wish to exercise your data rights, please contact our Compliance Officer: