1. Commercial Accounts

Ztronyx primarily serves business, government, and educational entities ("Commercial Customers").

• Account Authority: By creating an account, you represent that you have the authority to bind your organization to these Terms.
• Authorized Users: You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use.
• Net-30 Terms: Qualification for credit terms (Net-30) is subject to credit approval. We reserve the right to revoke credit terms at any time based on payment history or changes in creditworthiness.

2. Orders & Payments

2.1 Quotes vs. Orders

Quotations issued by Ztronyx are valid for 30 days unless otherwise noted. A quote does not constitute a reservation of inventory until converted into a confirmed Purchase Order (PO).

2.2 Pricing Errors

While we strive for accuracy, errors in pricing or product descriptions may occur. Ztronyx reserves the right to cancel any order containing pricing errors, with no further obligation to you, even after an order confirmation has been received.

2.3 Payment Methods

We accept major credit cards, ACH transfers, and corporate Purchase Orders (subject to approval). Accounts with past-due balances may be placed on credit hold, preventing new shipments.

3. Shipping & Risk of Loss

• FOB Origin: Unless otherwise specified in writing, all shipments are Free On Board (FOB) Origin. Title and risk of loss pass to the buyer upon tender of the shipment to the carrier.
• Delivery Estimates: Delivery dates are estimates only. Ztronyx is not liable for delays caused by carriers, supply chain disruptions, or Force Majeure events.
• Freight Inspection: It is the buyer's responsibility to inspect freight shipments for visible damage before signing the delivery receipt. Concealed damage must be reported within 48 hours of receipt.

4. Returns (RMA)

All returns require a Return Merchandise Authorization (RMA) number issued by Ztronyx Support.

• Non-Defective Returns: Unopened items may be returned within 30 days of delivery, subject to a minimum 15% restocking fee. Shipping costs are non-refundable.
• Defective Items: Defective hardware will be handled according to the manufacturer's warranty policy. Ztronyx will assist in facilitating the RMA process with the manufacturer.
• Non-Returnable Items: Software licenses, custom-configured servers, and special-order items marked "NCNR" (Non-Cancellable, Non-Returnable) are final sale.

5. Warranties & Disclaimers

Ztronyx acts as a reseller and integrator. Products sold are subject only to the warranties provided by the original manufacturer.

Disclaimer of Warranties

TO THE FULLEST EXTENT PERMITTED BY LAW, ZTRONYX DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. WE DO NOT WARRANT THAT THE FUNCTIONS CONTAINED IN OUR SERVICES WILL BE UNINTERRUPTED OR ERROR-FREE.

6. Limitation of Liability

In no event shall Ztronyx, its officers, directors, employees, or agents be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or business interruption, arising out of the use or inability to use our products or services, even if we have been advised of the possibility of such damages.

Our total liability for any claim arising out of these Terms or the use of our services shall not exceed the amount paid by you for the specific product or service giving rise to the claim.

7. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Florida, without regard to its conflict of law provisions. You agree to submit to the personal and exclusive jurisdiction of the state and federal courts located within Broward County, Florida.