Downtime is
Not an Option.
Certified troubleshooting and maintenance for mission-critical security infrastructure. We support legacy and modern systems when others walk away.
GOLD DEALER
CERTIFIED PRO
ACCESS PARTNER
IOT SPECIALIST
Tier 3 Engineering
at Your Fingertips
Most integrators install and vanish. Ztronyx remains as your lifecycle partner. Our support desk is staffed by factory-certified engineers, not script readers. We resolve 85% of software and programming issues remotely, saving you the cost of a truck roll.
Remote Desktop
Secure TeamViewer/VPN sessions to configure servers, VMS software, and access control databases.
Firmware Mgmt
Patch management for cameras, NVRs, and panels to patch vulnerabilities and ensure compliance.
Database Repair
Corrupted SQL database recovery for access control systems (Lenel, Tyco, Genetec).
IP Conflict Res
Advanced network troubleshooting for IP camera dropouts, bandwidth bottlenecks, and VLAN tagging.
Common Systems We Service
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ACAccess Control Door forced open errors, card reader failures, schedule malfunctions.
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VMSVideo Management Recording gaps, mobile app connectivity, PTZ telemetry issues.
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IDSIntrusion Panels Trouble lights, battery faults, communicator (LTE/Cell) failures.
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NETIntercom & Paging SIP registration errors, audio feedback loops, door release integration.
Select Your Level of Care
Predictable costs for unpredictable hardware. Purchase an annual support agreement to ensure priority response.
Standard
- Email Ticketing Support
- 24hr Response Time
- Remote Firmware Updates
- No On-Site Labor Included
Enterprise
- Priority Phone Support
- 4hr Remote Response Time
- Quarterly System Health Check
- 15% Discount on Hardware
Mission Critical
- Designated Success Manager
- 4hr On-Site Dispatch SLA
- Annual Preventative Maintenance
- Advanced Replacement (RMA)
Submit a Ticket
Non-contract clients may request ad-hoc support. Hourly rates apply.
For System Down emergencies, please call the priority line immediately after submitting this form.