Warranty & Coverage
Ztronyx guarantees authenticity and full warranty support for every product we sell.
New Product Warranty (OEM)
Products sold as New Retail are sourced directly through authorized distribution channels. These items carry the full, original manufacturer warranty starting from the date of purchase.
What this means for you:
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Direct Support: You can contact the manufacturer (Cisco, HP, Dell) directly for troubleshooting and replacement.
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Service Eligibility: Items are eligible for SmartNet, CarePacks, and ProSupport contracts.
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Global Coverage: Warranty is valid globally, subject to manufacturer regional policies.
Ztronyx Certified Refurbished
Our refurbished hardware undergoes an extensive 8-point inspection and testing process. Because we stand behind our engineering, we offer our own comprehensive warranty that often matches or exceeds the original OEM terms.
Standard Protection
Included with all refurbished switches, routers, and servers.
- • Advanced Hardware Replacement
- • In-house Technical Support
- • Return Shipping Covered
Lifetime Upgrade
Available for select networking chassis and modules.
- • Valid as long as you own the equipment
- • Next Business Day Ship-out
- • Priority Engineering Support
How to File a Claim
If your hardware fails after the initial 20-day return period, contact support@ztronyx.com for assistance.